Last Updated: September 1, 2026

At Sri Krishna Stores, we strive to provide our customers with quality traditional dresses, elegant ornaments, and products that reflect Indian craftsmanship. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, exchanged, or refunded.

By placing an order through our website, you agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, please contact Sri Krishna Stores as soon as possible with your order details.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved and payment has already been made, the applicable amount will be refunded to the original payment method.

2. Returns

We accept returns only when the product meets the conditions specified in this policy.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, tags, and accessories, where applicable.
  • The return request must be made within the specified return period.
  • The product must not have been damaged, altered, washed, worn, or misused by the customer.

Products that do not meet these conditions may not be accepted for return.

3. Non-Returnable Products

Certain products may not be eligible for return or exchange due to their nature.

These may include:

  • Customized or personalized products.
  • Products that have been used, worn, washed, or altered.
  • Products damaged after delivery due to customer handling.
  • Items without original packaging or tags, where applicable.
  • Other products specifically identified as non-returnable on the product page.

4. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

You may be asked to provide:

  • Your order number.
  • Photographs or videos showing the issue.
  • Photographs of the product packaging.
  • Other information required to verify the issue.

After verification, Sri Krishna Stores may offer an appropriate solution, such as a replacement, exchange, or refund, depending on the circumstances and availability.

5. Exchange

Where applicable, eligible products may be exchanged for another product or size, subject to availability.

Exchange requests must meet the same condition requirements applicable to returns.

Any price difference arising from an exchange may be payable by or refunded to the customer, as applicable.

6. Refunds

Once a return or cancellation is approved, the refund will be processed through the applicable payment method.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.

Sri Krishna Stores is not responsible for delays caused by banks or third-party payment providers.

7. Shipping Charges

Shipping charges, return shipping charges, or other applicable fees may be non-refundable, except where the return is due to an error on our part, such as sending an incorrect or damaged product.

Any applicable shipping or return charges will be communicated to the customer during the return/refund process.

8. Return Shipping

Where a return is approved, customers may be required to securely package the product and send it to the return address provided by Sri Krishna Stores.

The product should be packed appropriately to prevent damage during transportation.

Sri Krishna Stores may not be responsible for products damaged or lost during customer-arranged return shipping.

9. Refund Eligibility

Refunds are subject to verification of the returned product and compliance with this policy.

If the returned product does not meet the required conditions, the refund may be refused or adjusted accordingly.

10. How to Request a Cancellation, Return or Refund

To request a cancellation, return, exchange, or refund, please contact us with:

Order Number:
Customer Name:
Registered Phone/Email:
Reason for Request:
Photographs/Videos: Where applicable

Contact Details

Sri Krishna Stores
Email: [Your Email Address]
Phone: +918660722668 / +919035647925
Address: #24 Devanganam Eastern wood layout heggundanahalli Bangalore 560087

11. Changes to This Policy

Sri Krishna Stores reserves the right to modify this Refund & Cancellation Policy at any time.

Any changes will be published on this page with an updated “Last Updated” date.